FAQs
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Booking & Coverage
How do I schedule a ride?
Click Book Now on our website, use the trip request form on the contact page, or call dispatch at (719) 555-0100 to schedule your ride.
Do you accept Medicaid and private pay?
Yes. We accept Medicaid and private pay. Contact us for coverage details specific to your trip and insurance plan.
What areas do you serve?
We serve communities across Colorado including Denver, Colorado Springs, Aurora, and surrounding areas. Contact us to confirm service in your location.
Can I book recurring dialysis rides?
Yes. We specialize in recurring dialysis transportation with consistent drivers and reliable scheduling for every treatment day.
How far in advance should I book?
We recommend booking at least 24 hours in advance. For recurring rides or urgent requests, call dispatch — we offer 24/7 support.
What payment options do you accept?
We accept Medicaid, private pay, and work with most insurers to simplify your coverage. Contact us for billing questions.
Service Questions
Do you provide wheelchair-accessible vehicles?
Yes. Our fleet includes wheelchair-accessible vehicles with trained drivers to assist passengers safely and comfortably.
Can a family member ride along?
Yes, in most cases a companion may ride along. Please let dispatch know when booking so we can accommodate everyone comfortably.
Do you offer hospital discharge transport?
Yes. We provide safe hospital-to-home or facility discharge transport with drivers trained in patient assistance and mobility support.
Can I get same-day or urgent rides?
Yes. Our dispatch team is available 24/7 for urgent and same-day transportation requests when capacity allows.
Are your drivers licensed and background-checked?
All drivers are trained, vetted, and certified to meet Colorado NEMT regulations. Patient safety is our top priority.
What should I do in a medical emergency?
M&H Transport provides non-emergency medical transportation only. For life-threatening emergencies, call 911 immediately.
Book a Ride
Request Your Medical Transportation
Schedule your non-emergency medical ride or send us a message. Our dispatch team responds promptly to all trip requests.
